Vapi is a developer platform designed for building, testing, and deploying conversational voice AI agents for customer support, lead qualification, and appointment scheduling.

What is the voice latency on Vapi?

Vapi delivers an average latency of under 500 milliseconds to ensure natural, fluid, and real-time conversational experiences for callers.

What security and compliance standards does Vapi support?

Vapi supports enterprise requirements including SOC 2, HIPAA, and PCI compliance, alongside built-in AI guardrails to maintain conversation safety and data integrity.

How does Vapi handle enterprise scale and high call volumes?

Vapi offers scalable infrastructure capable of handling millions of calls, supported by custom SLAs, contractual uptime guarantees, and reserved capacity sizing.

Vapi

Build, test, and deploy advanced voice AI agents in minutes with Vapi.

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What is Vapi?

With Vapi, businesses can give customers immediate help even when no employee is available. A voice agent can answer common questions, guide customers through simple requests, and handle routine tasks without putting them on hold. This means customers get faster support while employees can focus on issues that actually need human attention.

Another benefit is that conversations can be connected to the systems a business already uses. A Vapi agent can, for example, help schedule an appointment, look up information, or pass an issue to the right person. For the customer, this creates a more direct experience without having to repeat information or work through long phone menus.

For businesses handling a high volume of calls, this can be especially useful during busy periods. More customers can get help at the same time without creating longer queues or putting additional pressure on the support team. Vapi can therefore help businesses improve availability while keeping the customer experience simple and personal.

Key Features

Build and deploy voice agents in minutes with full orchestration of infrastructure, telephony, and conversation flows.
Scale up to millions of calls with an average response latency of under 500 milliseconds.
Prevent model hallucinations and ensure data integrity using Vapi's built-in conversation guardrails.
Integrate seamlessly with existing tech stacks thanks to an API-first design supporting secure auth methods like OAuth and RBAC.
Monitor real-time call performance and metrics to continuously optimize agent interactions and customer satisfaction.
Meet rigorous corporate security standards with SOC 2, HIPAA, and PCI compliance built into Vapi.

Pricing Details

Build - Usage based
Build, test, and scale with usage-based pricing. Includes 60+ minutes, 10 call concurrency at $10 per line/month, email and Discord community support, and custom voices and model access.
Scale - Contact for price
Annual contract with a fixed platform fee and committed volume for enterprise needs. Includes volume-based minute pricing, enterprise-grade security like SOC 2, HIPAA, SSO, and RBAC, support SLAs, and a dedicated account team.